Computers & Technology :: VoIP: 5 Tips to Improve a Small Business
Computers & Technology :: VoIP: 5 Tips to Improve a Small Business
Voice over Internet Protocol (VoIP) is a method of electronic communication which is rapidly getting more popualr. Used to make phone calls, VoIP technology works on the computer's connection to the internet, rather than a cellular wireless or traditional wired line. This technology is utilized not only by personal consumers, but also by businesses big and small. Here are 5 tricks for using VoIP to further improve a business:
1. Use One Company for Internet and Phone - Any modern small company has a website which is likely already paying an online service provider (ISP) for access to the internet. Rather than negotiating prices and working with customer service for two main services, an organization can save time, effort, and funds by using their connection to the internet as their phone supplier as well.
2. Save Money on Long-Distance and International Calls - Unlike traditional telephone companies, VoIP services work regardless of the distance in the call, so cost is not influenced by the number of local, long-distance, or international calls. This means that international calls, which can be especially expensive, can be handled without incurring additional costs. For smaller businesses that do business internationally or have business partners overseas, this can mean a large cost savings.
3. Better Voice Quality - Because from the nature from the medium and also the wires that transmit the signals, VoIP services provides cleaner, better-sounding calls than traditional phone companies. While it probably won't seem like an alteration, having crisper more professional telephone calls can be the edge your small business needs to conquer customers or seal a problem. Dropped calls or poor-quality calls, however, can devastate an organization's business.
4. Simplify Things to the Technical Staff - For smaller businesses, the interior technical staff is usually stretched thin constantly, and really should be outsourced when possible. Keeping an enterprise up and running smoothly 24/7 is no small task. Consolidating one's internet and phone systems can provide a significant advantage, when it comes to time and sheer number of technologies to evaluate, to an organization's tech support and services team. For small enterprises that don't also have a dedicated technical staff, creating a single number to call for technical support, rather than multiple numbers, can simplify things considerably. Prompt service and skilled technicians are key.
5. Additional Features Included At No Extra Cost - For starters, useful calling features like conference calls, call forwarding, and caller ID are included for free. Additional features like video calls and interactive video are also an easy task to add to VoIP services.
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