Key Telephone Systems Vs VoIP-IP PBX Phone Systems
Key Telephone Systems Vs VoIP-IP PBX Phone Systems
What is the difference between a Key Telephone System & a PBX Phone System? With the introduction of VoIP or IP Phone Systems, this old-technology question is becoming increasingly relevant inside your final decision to buy the right phone system today.
I have cut and pasted these text from the Google search, in order to show you a well used example of a technically correct reason behind this question that might not only be technical jargon to you, but also throw up a number of new questions.
A key system has telephones with multiple buttons that enable the user to directly find the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) in the central office to get shared and also the switching for selecting wrinkles is within the PBX. A PBX may also be referred to like a phone switch.
Key systems usually are found in small companies where few features are required. A PBX is usually seen in larger firms that need more capabilities.
Was I right?
Questions?
- What is really a switch? What is central office?- I didn't quite realise why PBX is really a phone switch and also the KTS is not a switch?
- Why do I care? All I want is one phone on my own desk for all my lines.
- It is great to have lots of features, but I still have no idea what I need and what I don't.
- I am a small enterprise, so I have to consider a Key Telephone System?
- Is the PBX Phone system not for me personally?
- Is the PBX more costly?
- Well I don''t want being stuck with something which is having few features, just what exactly do I do?
- What are the features a Key Telephone System has and also the PBX doesn't?
- I do know anyone who has a business phone system and the man says its a PBX... he's a staff of six!! And I am confused! Did he get cheated? or Did he pay an excessive amount of for something he didn't need?
- Gosh, I can know that there are different models and makes, these days I have to take care of different architectures in phone systems?
- Help!
Ok. Here is our version with the explanation...
And this is actually the most important thing you are going to ever have to know in today's market, where you can find hundreds of new phone systems with VoIP technology, IP PBX Systems, IP Phone Systems which can be competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently throughout a sales meeting, a possibility was all in favour with the new VoIP PBX, nevertheless it was this KEY difference, (no pun intended!) that made them reject the VoIP PBX and choose the Traditional Key Telephone System coming from a well established manufacturer.
What was this "key "difference?
Key System Functionality is viewed when each business phone or extension linked to your business phone system is able to have a button (called Line or CO Button) dedicated per Phone Line you have for calling out i.e. a nearby telephone company or CO lines.
When you press this Line Button in your phone, you're actually attached to one with the CO Lines from the phone company.
Lets say you have subscribed for 4 business telephone lines from a local phone company then you'll have Line 1, Line 2, Line 3 and Line 4 Buttons on your company phone.
You have the ability to pick and judge what ever line you would like to dial out. Also if one from the lines is faulty you may actually hear a crackling or if it can be dead then you'll hear nothing except a small hiss. In short you might be able to SEE all of your lines being received by the office.
You are also able to see the status when someone in the office is using any of the CO Lines, since the corresponding Line Button will likely be lit up RED or use a Black Triangle against it (this feature can be found in all business phone systems with slight variations.) If you press this Lit up Line Button, it is going to beep at you and when you possess a display, it will demonstrate the current status as LINE BUSY.
Based in my experience inside the practical world, KEY Telephone Systems HAVE All and much more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence is often a HUGE factor for many small businesses who usually have about 3 to 8 CO Lines leading to 3 to 25 phones.
And what is really a PBX Telephone System?
In fact, the PBX Telephone System, within the practical sense, won't have the Line Presence feature or CO Line Button feature whatsoever!
Which helps to make the PBX System somewhat inferior than the Key Telephone System. Doesn't it? Well, take my word..this is correct. Key Telephone Systems supply the features you'll possibly need, whether you are a big business or a business.
It is true, though, that if you are a super large business , like Microsoft, or GE or AT&T etc. i.e if you want lots and a lot of CO Lines compared to number of buttons on your company phone, you would go for any pure PBX Telephone System.
(That doesn't mean you can not use a Key Telephone System for big organizations...Key Telephone Systems may be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems.)
How can you setup a Key Telephone System like a PBX?
Very simple. Just remove all Line Buttons from the Key Telephone, and use "9" on the dial pad to acquire the first available line to dial out. That's the exact difference between an IP PBX and the Traditional Phone System. You will not have the ability to put a line on hold at one phone, and go on it on another phone. Simply because you do not have individual line buttons while on an IP PBX Phone.
A PBX or Private Branch Exchange, is a business phone system it doesn't need the capability to have Line Presence on it's business phones or extensions. Now there are technical differences in that they work, as a switch, etc etc. however when it comes to your understanding,that will be the KEY feature.
Both phone systems have the capability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, for any wide range of office sizes.
The critical point is the fact that most from the IP PBX Systems or IP Phone Systems or VoIP Phone Systems DO NOT have the Line Presence feature.
And if you think maybe that's important for your requirements, just like our last client did, then please do not opt for the IP PBX System! VoIP PBX or IP PBX will not be for everybody.
But if you undertake need some wonderful features, unlimited voicemail ports, voice-mail to email, unlimited extension capability, menu driven web interface for programming, call centre features, off-site remote extension included within the base price, then this may be the system for you personally.
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